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Frequently Asked Question's

Here are some of the questions I get asked on a regular basis.
I hope they clear up any questions you might have.

If you have a question that is not below, please feel free to reach out via my Contact page or send me an Email.

What type of cookies do you make?

I create and bake Gingerbread cookies. They’re my specialty.

Do you offer other styles of cookies?

Sugar cookies can be made on request and will require a minimum order quantity.

Do cookies come individually packaged?

Absolutely! Every cookie is packaged in its own sealed bag, for health & safety, and of course, portion control.

How big are your cookies?

My cookies range in size, due to the different shapes on offer, but most of them around 8-10cm, or about 45-50g.

How long do they last?

If you received your box today, I’d make a safe assumption that if you go back in 2 days (and you don’t live on your own), they’ll all be gone. Oh, you mean in terms of shelf life? I recommend 2-3 weeks but know from personal experience, they last much longer.

What are the prices of your cookies?

Please check out the Order Now page for a full pricelist. Cookies get cheaper as your volume increases.

Do you make vegan or gluten free cookies?

No, I do not.

Do your cookies contain dairy

Yes, they do, in the form of butter.

Do your cookies contain nuts?

No, they do not.

What ingredients are included in the cookies?

Plain Cookie: Sugar, flour, butter, golden syrup, spices, bi carb soda and egg.
Icing: Icing sugar, maize starch, egg whites, cream of tartar, lemon essence, food colour gels*.

*I use ChefMaster, Wilton and Americolor food gels. For specific colours numbers, please contact me for details.

What cookie shapes can you make?

I have over 150 different cookie cutters and are in the process of uploading them onto the site.

I have a lot of standard shapes like rounds, squares, dinosaurs, flowers, love hearts and stars. Please have a look in the Gallery page for more ideas on what I have previously created.

If you are looking for a specific shape or design, please let me know in your order requirements and I will contact you with some options.

Please also note: If your order is being shipped, thinner shaped cookies (or cookies with arms, legs or unicorn horns for example) are more likely to get damaged during shipment. I do package them the best I can to avoid movement, but please take this into account when ordering specific shapes.

Can I customise my colours?

Yes, you can!

If you have any specific requests around colour, please include those in your order requirements and I will be in touch with options.

Where do you ship?

I can ship to anywhere in Australia.

How long will my order take to ship?

I use Australia Post for your shipping.

Standard shipping can take anywhere from 2-10 business days in the current climate of post. The average time (at the moment) is around 3 business days.

Express shipping can take anywhere from 1-5 business days in the current climate of post. It is being prioritised by Australia Post and would be the recommended shipping method if you NEED your parcel to arrive by a specific date. Australia Post have also removed their guarantee on overnight delivery, during the pandemic. The average time postage time (at the moment) for Express is 1-2 days.

Please remember, festive seasons like Christmas may incur further delays in post due to volumes of parcels being sent.

Can I pick up?

Yes, you can via contactless collection. Please let me know if you wish to do this in your order requirements. Please make sure you are following all Victoria COVID-19 restriction laws.

How can I contact you, if I need to ask a question?

There are several ways you can contact me if you have a question or want share an image of your cookies or just want to say hi!

Use the form on the Contact page
Send me an Email

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